221124 - HO CHI MINH - HANOI - SAPA TOUR 3D2N - MT0302-01

• Round-trip airfare TP.HCM – Hanoi – TP.HCM (Vietjet Air, …).
  
  Tour vehicle (16-seat, 29-seat, 35-seat, or 45-seat) depending on the actual number of guests.
• 3-star hotels in Sapa: May Sapa, May Ho, … or equivalent.
• 4-star hotels in Sapa: Sapa Cham, … or equivalent.
• Fully equipped hotel rooms for two adults per room. In case of an odd-numbered guest, a single-room surcharge applies, or they may share a triple room.

Meals as per itinerary:

• Breakfasts: 2 hotel breakfasts.
• Main meals: 5 standard meals at 130,000 VND per meal.
• Entrance tickets as per the itinerary.
• Vietnamese-speaking tour guide, friendly and enthusiastic throughout the trip.
• Insurance with a maximum compensation of 60,000,000 VND per case.
• Gifts: Benthanh CNS Travel hat, water, and wet tissues.
• VAT.

• Beer or soft drinks during meals.
• Personal expenses: phone calls, laundry, etc.
• Fansipan Cable car fees, ...

• Under 2 years old: Airfare per airline policy; free tour. Parents cover all additional expenses for food, accommodation, sightseeing (if any).

• 2 – under 5 years old: 100% airfare; free tour. Parents cover additional expenses. Each pair of adults may accompany only one child under 5 for free; the second child must purchase 50% of the tour price.
• 5 – under 11 years old: 100% airfare; 50% tour price. Includes meals, seat on the vehicle, and shared accommodation with family. Each pair of adults may accompany only one child in this age group; the second child requires a separate bed (single supplement applies).
• 11 years and older: Full adult price and service.

• After confirmation and payment (at least 50% deposit to secure the booking and full payment of 100% of the total tour price at least 15 days before departure).
• If the full payment of 100% of the total tour price is not made on time and in the correct amount, it will be considered that the customer has voluntarily canceled the tour, and the deposit will be forfeited.
• Airline/train/high-speed boat tickets will be issued immediately after payment is made and after confirming the accuracy of the passenger's full name (exactly as written in the passport or ID card), date of birth, etc., as required by the carrier. Any changes related to issued tickets, including departure time, passenger name, or ticket cancellation, will be subject to the following fees:
• Immediately after booking or payment, or more than 15 days before departure: cancellation fee of 30% of the tour price + 100% of the airline ticket cost.
• Cancellation 10 days before departure: cancellation fee of 50% of the tour price + 100% of the airline ticket cost.
• Cancellation 7 days before departure: cancellation fee of 70% of the tour price + 100% of the airline ticket cost.
• Cancellation 5 days before departure: cancellation fee of 100% of the tour price + 100% of the airline ticket cost.
• If the customer arrives late for departure, it will be considered as a cancellation 5 days before departure.
• Due to the nature of a group tour with individual guests, Benthanh CNS Travel is responsible for gathering enough registered customers (at least 10 adult guests) for the tour to proceed as scheduled. If the number of guests is below 10, Benthanh CNS Travel will notify customers 3 days before departure and will either agree on a new departure date or refund the full deposit.
• Tour cancellations must be communicated directly to Benthanh CNS Travel via fax, email, or text message and must be confirmed by Benthanh CNS Travel. Cancellations made via phone calls will not be accepted.
• Deposit, payment, cancellation, and tour rescheduling deadlines do not include Saturdays and Sundays.
• In cases of force majeure such as terrorism, riots, natural disasters, or floods, Benthanh CNS Travel will proactively notify customers of any necessary changes, including canceling or replacing the itinerary with an alternative of equivalent value. If the new itinerary incurs additional costs, the customer will be responsible for covering them. Both parties are expected to make every effort to minimize any losses caused by force majeure.
• For itinerary or flight schedule changes due to airline, train, or boat service disruptions, Benthanh CNS Travel is not responsible for any additional costs incurred, such as meals, restaurants, hotels, transportation, or tour guides.

•  When registering for the tour, customers are required to provide their personal identification documents to the travel agency for ticket issuance and travel insurance registration. The customer's personal documents (ID card or passport) are the customer's responsibility. Any issues related to unclear images or information on the original documents, expired passports or ID cards, or non-compliance with Vietnamese legal regulations will not be the responsibility of Benthanh CNS Travel, and no refunds will be issued for any additional costs incurred.
• For foreigners or Vietnamese residing abroad, when joining the tour, they must carry their original passport and a valid Vietnam visa to complete airline check-in procedures as per airline regulations.
• For children under 12 years old, a birth certificate (either the original or a notarized copy with a valid certification) is required for airline check-in procedures.
• For customers aged 14 and above, a valid ID card or passport is mandatory. A birth certificate will not be accepted. If a child aged 14 or older does not yet have an ID card or passport, they must present both a Certificate of Personal Identification (issued and verified by local authorities, with valid certification) and their birth certificate.
• Certain arrangements in the itinerary, including flight times, train schedules, and high-speed boat departures, may be adjusted based on actual travel conditions (weather, traffic, etc.).

• Check-in & check-out policy at hotels/resorts: Check-in after 2:00 PM and check-out before 12:00 PM.
• Customers are responsible for securing their own luggage and personal belongings throughout the trip.
• For health and food safety reasons, customers are kindly requested not to bring outside food into restaurants and hotels. Any beverages brought in must be approved by the restaurant/hotel and may be subject to an additional fee if applicable.