Privacy policy

1. General Introduction

We respect our customers' privacy and are committed to protecting the personal information that customers provide to us while visiting and experiencing our website https://benthanhcnstravel.com.

We ensure the secure use of customer information to enhance service quality while guaranteeing the safety of all individuals and organizations accessing https://benthanhcnstravel.com.

2. Applicable Terms

2.1 Collection of Customer Information

We collect customer information when they create an account or conduct transactions directly on https://benthanhcnstravel.com. The required information includes:

• Full Name
• Address
• Phone Number
• Email Address
  
  

Account registration details such as username, password, ID/login address

Security questions/answers to ensure secure transactions

Additionally, we use cookies and tracking tools to collect legally permitted data when customers interact with https://benthanhcnstravel.com.

2.2 Purpose of Collecting Customer Information

Receiving and resolving customer feedback, requests, and complaints.

We also use this information to establish and maintain customer accounts, including benefits related to loyalty programs and other services associated with the account.

We use the information to prevent fraudulent activities or unauthorized use of customer accounts.

Finally, we use this information to enhance the quality of customer service by creating a more personalized and comprehensive understanding of customers' needs and interests.

2.3 Retention and Security of Customer Information

Personal information provided by customers will be securely stored in our system for as long as they continue making transactions on https://benthanhcnstravel.com, unless the customer requests deletion.

2.4 Usage Rights of Customer Information

The personal information provided by customers will be used by the website https://benthanhcnstravel.com within the legal scope and solely to ensure customer benefits. The website https://benthanhcnstravel.com will notify customers about promotions and advertising services that match their needs and interests when they visit the website, as well as provide necessary support in certain situations. Additionally, the website https://benthanhcnstravel.com will take measures to prevent fraudulent activities, account misuse, or any acts of sabotage related to customer accounts.

2.5 Sharing of Customer Information

We are committed to not selling or sharing customers' personal information for commercial purposes in violation of our privacy policy. Customers are not allowed to exploit or illegally alter data on the system. Any violations will be subject to legal action if discovered. Customers should safeguard their personal information and avoid sharing their personal or transaction details with third parties. We will not disclose customer information to third parties except in the following cases:

When a third party is a service provider, and the information is shared within a limited scope to ensure security and confidentiality.

When conducting market analysis and research, ensuring compliance with privacy regulations.

When required by law or by competent authorities.

In case of business transfer, merger, or acquisition, where the acquiring entity gains access to stored data, including personal information.

In all cases, we will notify customers directly and only share information with their consent.

3. Contact Information & Inquiries

If you have any questions or concerns regarding our privacy policy or the collection and processing of personal data, please contact our 24/7 Customer Service Hotline or email us at [email protected].